Cooksy, current president, the american evaluation association. Create a centimeter ruler with the centimeter squares you may want students to create a. Outcomes measurement in the human services, 2nd edition. A practical guide to data mining using sql and excel data analysis using sql and excel, 2nd edition shows you how to leverage the two most popular tools for data query and analysissql and excelto perform sophisticated data analysis without the need for complex and expensive data mining tools. However, formatting rules can vary widely between applications and fields of interest or study. Performance measurement getting results 2nd edition chegg. Leadership is critical in designing and deploying effective performance measurement and management. Historically, organisations have always measured performance in some way through the. Those of us who have been pursuing performance measurement for a long time recognize harry hatry as the master of the craft. Getting results 2nd edition 123106 skip to main content. Describe what performance measurement is, and how it can be useful in program management describe how cncs approaches performance measurement describe how performance measures will be used to tell the national service story. The principle limitation of the paper is that it covers a broad literature base without indepth analysis of a particular aspect of performance measurement. Getting more bang for your performance measures buck.
A read is counted each time someone views a publication summary such as the title, abstract, and list of authors, clicks on a figure, or views or downloads the fulltext. Long before reinventing government came into vogue, the urban institute pioneered methods for government and human services agencies to measure the performance of their programs. However, this weakness is also the strength of the paper. This text is very user friendly and assumes that the students, with a little preparation, can master the more technical aspects of educational assessment and gain a good understanding of the mathematical concepts needed to master measurement and assessment chs. You can get a digital copy of practical performance measurement 1st edition your choice of pdf andor epub when you sign up to my measure up newsletter, which you can do here. Maximizing performance and maintaining results, second edition as a practitioner and thought leader, paul niven is superbly bridging the gulf between bsc theory and application through handson experiences and realworld case studies.
In the managing for results literature another, similar, take on performance measurement, you can also posit a sequence of results, framed as subintermediate results and intermediate results, that must be met in order to reach the higherlevel objective. This comprehensive guidebook synthesizes more than two decades of harry hatrys groundbreaking work. Evaluation tells the programs effect on the people, families, or communities it is serving, that is, whether a program is producing results or having an impact box 2. Hatry explains how to select indicator breakouts and benchmarks for comparison to actual values, and describes numerous uses for performance information. Since the publication of the first edition in 1999, the use of performance measurement has exploded at all levels of u.
Performance measurement purposes 317 metaphors that support and sustain performance measurement 318 organizations as machines 319 government as a business 319 organizations as open systems 320 a note on complexity 321 comparing program evaluation and performance measurement 322 summary 331 discussion questions 332 references 333 9. Guide to performance measure management 2012 edition. Handbook of practical program evaluation, 3rd edition essential. Overview of performance measurement learning objectives by the end of the module, you will be able to. Performance measurement to evaluation urban institute. The third edition of the handbook of practical program evaluation reflects the evolving nature of the field, while maintaining its value as a guide to the foundational skills needed for evaluation. Getting results find, read and cite all the research you need on researchgate. Jan 16, 2007 performance measurement is inextricably linked to every major theme in public administration today, from citizen empowerment to managing for results and community building. Measurement and assessment in education, 2nd edition. Balanced scorecard stepbystep volta river authority.
Second edition program evaluation and performance measurement. Performance measurement technical manual multnomah county. The required readings for this class will come from the following. Rather than relying on a flowchart, managing for results uses a pyramid. This method of target setting also has implications for how we use traffic lights, those red, amber, and green symbols on dashboards that summarise whether performance is unacceptable, soso, or good. Deloittes performance measurement index requires agency leaders to discuss how priorities and goals are aligned with programs, projects, and budgets. This results in identification of specific challenges for performance measurement within a holistic systemsbased framework. Performance measurement to evaluation sponsored by the world bank group community outreach program. Written by a leading expert on business data mining, this book shows you how to extract useful. The developmental assessment of young childrensecond edition dayc2 is an individually administered, normreferenced measure of early childhood development in the following domains. Pdf signs of performance measurement progress among. Performance measurement an index approach for federal agencies. Additional resources and web links are also included in the introduction and at the end of this section.
The books target groups are novices in performance measurement as well as those who have already experience with the subject. Transforming performance measurement for the 21st century. State of arizona, strategic planning and performance. Go search hello select your address best sellers customer service. Performance measurement tells what a program did and how well it did it. Book description isbn 9781626209909 31 pages this free ebook will provide you with a firm understanding of the principles behind performance management as well as practical advice for completing each stage of the appraisal process.
This paper contributes to the performance measurement literature by establishing the origins of the performance measurement models and by shedding light on unexplored fertile areas of future research. Getting results urban institute press hatry, harry p. The author explains every component of the process, from identifying the programs. This one ground rule of environmental performance ethic. Additional resources 12 as the service responsibilities of local governments continue to grow, so does public insistence that services be provided efficiently and effectively, and that local. Observational experiment tables and testing experiment tables.
Below are several specific reasons why performance measures are important. The book provides a practical road map, stepbystep, to plan, execute, and sustain a winning scorecard campaign. Hard copies of the first edition of practical performance measurement are sold out at, amazon. Redesigned for clarity in the 2nd edition, these tables encourage students to become accountable for learning physics as they make observations, analyze data, identify patterns, test hypotheses, and predict outcomes. Handbook of practi cal program evaluation handbook of. Performance measurement and management for public, non. Getting results, 2nd edition, 2006 by harry hatry measuring program outcomes. Jun 24, 2011 this results in identification of specific challenges for performance measurement within a holistic systemsbased framework. A practical approach by the united way of america ten steps to a results based monitoring and evaluation system 2004 by world bank guidebook for performance measurement, 1999 by turning point.
Performance measurement and management for public, nonprofit. Performance management free ebook in pdf, kindle and epub. Guide to performance measure management 2012 edition march 2012 5 agencies may propose revisions to their budget structures. The scope of performance measurement what types of performance information should be tracked. The performance measurement system must be integrated with the overall strategy of the business. Agencies with similar operations, universities, healthrelated institutions, or regulatory agencies use many of the same measures. The author explains every component of the process, from identifying the programs mission, objectives, customers, and trackable outcomes to finding the best indicators for each outcome, the sources of data, and. Getting results 2nd edition by hatry at over 30 bookstores. It covers every component of the performance measurement process, from identifying. Hatry gives a status quaestiones of the research on performance measurement at the urban institute.
Paper presented at the annual meeting of the american evaluation associations presidents prize competition, orlando, fl. A performance measurement index provides an innovative approach for federal agencies to focus on performance improvement in accordance with guidance from the office of management and budget omb. Performance measurement is a fundamental building block of tqm and a total quality organisation. Performance and establishing community standards, 2nd edition. Jan 02, 2012 praise for balanced scorecard stepbystep. The introduction to performance measurement section discusses the principles of performance measurement and management and includes examples of governmental units using performance measurement as a regular part of their operations. Performance measurement is inextricably linked to every major theme in public administration today, from citizen empowerment to managing for results and community building. Since the publication of the first edition in 1999, the use of performance measurement has exploded at all levels of. Getting results 2nd edition 123106 paperback december 31, 2006 by. It covers every component of the performance measurement process, from identifying the programs mission, objectives. Data analysis using sql and excel, 2nd edition wiley. Rent performance measurement getting results 2nd edition 9780877667346 and save up to 80% on textbook rentals and 90% on used textbooks.
Hatry and others published performance measurement. However, for the most part, the information provided by performance measurement. Balanced scorecard stepbystep maximizing performance and maintaining results second edition paul r. This book synthesizes more than two decades of harry hatrys pioneering work on performance measurement into a comprehensive guide. A practical approach by the united way of america ten steps to a resultsbased monitoring and evaluation system 2004 by world bank guidebook for performance measurement, 1999 by. Performance management for local government, second edition a stepbystep guide on how to set up a performance measurement and management program. He succeeds well in serving these two different audiences. The report documents the teams findings and is useful for leaders and managers in identifying and applying bestinclass performance measurement and performance management practices. The performance measurement system must be comprehensive. Performance measurement getting results 2nd edition rent.
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